Service Transformation Programme

Public services face a ‘perfect storm’ of unprecedented budget cuts, rising citizen expectations, and increasing demand for services. We believe that only change that is transformational can help public services improve their services while reducing costs in a sustainable way.

Our Service Transformation Programme develops the in-house capabilities of public sector leaders and managers to confidently design, develop and deliver change which can transform services and achieve cashable savings.

The four modules of the service transformation programme are:

  • Customer led service design and whole systems change
  • Accredited agile master in public services (PSTA-LAST)
  • Coaching and consulting for change: defensive behaviour and critical conversations
  • Leading in a volatile world: four dimensions of complexity

Each module can be taken independently or as part of the whole programme, so we’re flexible to your requirements. If you really want to understand service transformation – book the whole course! The full programme includes all the four modules for a discounted price and gives you a wide range of tools and methods to achieve transformational change. 

To find out more please visit this Eventbrite link.

If you would like further information about any of our training courses, here or in Australia, please email

Benjamin Taylor, RedQuadrant Managing Partner, has consulted extensively across local and central government over the last eight years. Ben is our lean and systems thinking lead, and provides the customer centred design module of the service transformation programme.

Sue McKenzie has considerable and varied experience in many aspects of the cultural sector: archives, museums, libraries, arts development, festivals and community engagement. She is also experienced in archival research, change and project management, development of strategies and policies, community engagement, developing alternative governance models, developing volunteer programmes, fundraising support and advice, writing grant applications, business plans and income generation,management of refurbishment and relocation programmes, support with accreditation programmes, devising and delivering training programmes, facilitating workshops, organising conferences, appraisal and development of collections, support with service changes and development.

“This first class programme builds the internal service transformation skills of London local government. All the councils who participated rated it highly, with feedback including “it was the most effective training our people have been on” and “it is one of the best and most valuable programmes London Councils has done.

 “The learning philosophy behind the programme is highly effectively. Through the use of intensive simulated project environments, the participants easily bridged the gap between theory and the coalface of transformation projects and have an enjoyable time while learning all this” 

Colin Whitehouse, London Councils, (Capital Ambition)