Call Sue McKenzie on 07868 713786 or email

In today’s global climate, service organisations are dealing with growing volatility, uncertainty, complexity and ambiguity. Add to that economic challenges, and service leaders need better understanding to navigate their teams and organisations.

We believe management problems can no longer be solved by direction, leading from expertise, and situational authority.

Our one day leading in a volatile world course supports public sector leaders to understand how they can effectively lead today’s employees. Based on fifteen years of experience in complex service delivery and consultancy, our powerful course addresses the four dimensions of complexity to help public service organisation leaders gain vision and clarity in order to navigate their organisations with confidence into the future.

Want to know more?

If you want to find out how this programme can bring sustainable change in your organisation, then get in touch for a chat

Or download more information: Leading in a Volatile World

And if you would like further information about any of our training courses, here or in Australia, please email

Sue McKenzie

Benjamin P. Taylor is a Managing Partner and founder of RedQuadrant. His areas of expertise include taking strategic change from vision through to organisational transformation using systems thinking approach; customer value and customer focus; and organisation development and design. His current work includes the delivery of system leadership inputs to different Commissioning Academies. Starting on the front line in an advice centre, he has worked extensively with public sector leaders.

In this one day course, we support public sector leaders to understand how they can effectively lead today’s employees to deal with the complexity inside and outside the organisation. We share our comprehensive knowledge of organisational complexity and our experience using real examples of how instinctive human reactions in complex organisations can challenge working collaboratively. Furthermore, attendees learn about how leadership shapes culture in their organisation and how they can ‘manage from the minds of your followers’ to predict and shape positive responses.

Why should I sign up?

We’ve been told by previous attendees that the course has made them feel confident in distinguishing between technical (complicated) and adaptive (complex) problems – and how they adopt different leadership styles to deal with their problems in the workplace. We’ve found our attendees always leave the course with exciting ideas and a concrete plan on how to measure the impact of their leadership.

What have previous participants said?

‘Has caused me to look at breaking down the hierarchy framework and middle managers positions.’

‘I will use the model for wicked messy issues to assist joint commissioning.’

‘I learnt loads –will use this to improve my own practice and communicate and influence wider.’