Partners and directors

Benjamin Taylor

Benjamin is founder and managing partner at RedQuadrant, and chief executive of the Public Service Transformation Academy. He studied philosophy, politics, and economics at Oxford University before becoming co-ordinator of a youth development charity. He moved on to Shepherd's Bush Advice Centre, part of the London Borough of Hammersmith and Fulham and has been in and around public service ever since. For seven years, he was adviser to the leader of the council, involved at the highest level in budget setting, policy, and the first round of local strategic partnerships. He was also 'eGovernment manager', when that was a thing, a leader of the Customer First programme, and helped to procure a local strategic partnership. In doing this he came across consultants - including some he now works with - and found them full of new and exciting ideas. That led to a career in PWC and Sector Projects (part of Capita group), where he worked with clients from the Government of Armenia to Birmingham City council. He has undertaken voluntary accreditation missions for Youth Business International in Bangladesh, Dominica, Sweden, and Serbia. Benjamin is passionate about systems thinking, customer-led transformation, lean, and generally better ways to run and lead organisations. He holds a lean six sigma black belt and is accredited to run the power+systems organisation workshop and 'when cultures meet' workshop. Benjamin is a non-exec director of SCiO, visiting lecturer in applied systems thinking at Cass Business School, City University, and has lectured at Nottingham Business School and Oxford Said/HEC Paris. Cycles to work, Boris-style.

Sarah Johnston

Sarah started her career as a graduate trainee, working in housing in the West of Scotland, where she soon developed a passion for continuous improvement, lively public meetings and real community engagement. Over the years Sarah has worked everywhere from the Isle of Arran and the Isles of Scilly to Australia sharing and developing the tools and techniques she has picked up along the way to help individuals, teams and organisations (large and small) create and embed a culture of continuous improvement. Never a slave to any particular fad Sarah explores and blends different approaches to find the right one for any given situation and never forgets the people element. With central government, local government, private and voluntary sector experience in housing, HR and organisational development Sarah brings a fresh approach to her work whether it is designing and delivering bespoke leadership programmes, volunteering to run a local charity through The World of Difference programme or identifying and delivering unprecedented savings whilst improving customer experience for a local authority. Sarah is always up for a challenge!