Olivia Spencer

Olivia is an expert in local government improvement, training and development, and in leadership and innovation with a national reputation for outstanding achievement in service improvement as a former head of library services. Her work as a consultant includes developing and delivering leadership and management training, research in public perceptions of library services, work on innovation and lean thinking, performance management and a variety of in depth project reviews for partner agencies. She is highly experienced in change management, shared service implementation, and focused locality working at local authority corporate level. She brings exceptional people skills and a strong commitment to delivering quality customer focused services, partnerships and major cultural change. When not working Olivia is also a keen amateur actor.