Helping to deliver real, lasting change is our core business. Our experience and research shows a critical distinction between more bottom-up, emergent, transformational change, and more top-down, directive, programmatic change. Our experience shows that:

• Most programmes require true cultural change and therefore are trying to tackle more ‘wicked’ complex problems
• Most public service change programmes, on the other hand, take a more ‘programmatic’ approach to stakeholder engagement
• A better balance between typical programmatic change and transformational change in engaging with stakeholders is likely to achieve more sustainable outcomes.

While change targets might be ‘hard’ and non-negotiable, success will come through true stakeholder engagement, moving from a traditional model weighted to ‘direction’, to a model which blends ‘direction’ and ‘participation’. Implementing this learning in practice has proven highly successful in delivering major change.

Benjamin Taylor  07931317230
benjamin.taylor@redquadrant.com