Transformation and change

  • Horizon scanning and innovation

  • Community engagement

  • Rich pictures

  • Infographics

  • Positive deviance

  • Public value analysis

  • Service design

  • Systems thinking

  • Strategy and scenario planning

  • Service reviews

  • Resource optimisation

  • Mobile and flexible working (smartworking)

  • Strategic partnerships

  • Programme and project management

  • Efficiency and effectiveness programmes

  • Critical friend review of business plans

  • Rapid improvement events

  • Lean rapid improvement events

  • Business cases and benefits realisation

  • Change management and stakeholder engagement

  • Learning and development